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6 Easy Solutions for Disney Plus App Crashing Issues

2024/01/05
PC Repair

Key Notes

  • Always check your internet connection first.
  • Clearing cache can resolve many app issues.
  • Reinstalling the app often fixes persistent problems.

Troubleshooting Disney Plus: How to Fix the App When It Keeps Crashing

If you’re tired of the Disney Plus app crashing just when you’re about to enjoy your favorite show, you’re not alone. This guide will help you solve these frustrating issues step by step.

Step-by-Step Solutions for Disney Plus Crashing Issues

Step 1: Check Your Connection

First, ensure that your internet connection is stable. Restart your TV or computer and router. Verify the internet connection is functioning properly.

Step 2: Clear Browser Cache and Cookies

If you are accessing Disney Plus through a web browser, follow these steps to clear the cache:

  1. Open your browser (example: Google Chrome).
  2. Click the three-dot menu at the top right corner and select Settings.
  3. Go to Privacy and security, then click Clear browsing data.
  4. Select All time for the time range and check Cookies and other site data & Cached images and files.
  5. Click Clear data

Relaunch your browser and try to access Disney Plus again.

Step 3: Clear the App Cache

For Windows:

  1. Open Settings by pressing Windows + I.
  2. Choose Apps, and navigate to Installed apps.
  3. Find Disney Plus, click on the three dots, and select Advanced options.
  4. In the Reset section, click on Repair.
  5. If the issue persists, click on Reset.

For TV:

  1. Access the Settings app.
  2. Select Apps and find Disney Plus.
  3. Choose Clear cache.
  4. If necessary, also select Clear data.

Keep in mind that clearing data will reset the app’s settings and remove your login information.

Step 4: Update the App

Make sure you’re running the latest version of Disney Plus:

For Windows:

  1. Press Windows key, type ms store, and hit Open.
  2. Select Library and find Disney Plus to click Update.

For TV:

  1. Open your Google Play Store.
  2. Go to your Profile icon and select Manage apps & games.
  3. Select Updates and find Disney Plus to update.

Step 5: Uninstall the Android System WebView (Beta) Update

Sometimes, issues arise from beta updates:

  1. Select Settings from the home screen.
  2. Go to Apps and find Android System WebView (Beta).
  3. Choose Uninstall.

Then reboot your TV and try launching Disney Plus again.

Step 6: Reinstall the App

If nothing else works, consider reinstalling Disney Plus:

For Windows:

  1. Go to Settings > Apps > Installed apps.
  2. Find Disney Plus, click the three dots, and select Uninstall.
  3. Open the Microsoft Store and search for Disney Plus, then click Install.

For TV:

  1. Go to Settings > Apps and select Disney Plus.
  2. Select Uninstall, then reinstall from Google Play Store.

Summary

In this guide, we explored various methods to troubleshoot and fix the Disney Plus app crashing issue. We covered preliminary checks, clearing caches, updating the app, and even reinstalling it. Following these steps should get you back to enjoying your favorite Disney content seamlessly.

Conclusion

The Disney Plus app crashing may stem from several sources, including internet issues or an outdated app. By following the troubleshooting steps provided, you can quickly resolve these disruptions and enjoy uninterrupted streaming of your beloved shows and movies. Should issues persist, consider reaching out to Disney Plus support for further assistance.

FAQ (Frequently Asked Questions)

Why does my Disney Plus keep crashing?

Crashing can occur due to various reasons such as poor internet connectivity, outdated app versions, or corrupted cache files.

What should I do if reinstalling the app doesn’t work?

If reinstalling the app doesn’t resolve the issue, ensure that your device’s software is up to date and check the Disney Plus server status for potential outages.

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