6 Easy Solutions to Resolve Dell SupportAssist Blank Screen Issue

If you recently updated your drivers or are running diagnostics, you may experience a blank screen with Dell SupportAssist.

A blank display in the Dell SupportAssist application could indicate compatibility problems, particularly with newly installed drivers or other software.

How to Resolve the Blank Screen in Dell SupportAssist

1. Access Safe Mode

1. Press and hold the power button until the computer turns off completely.
2. After a few moments, power the device back on.
3. As it boots up, continuously press F8 until the Advanced Boot Options menu appears.
4. Select Startup Settings.
   

   

5. Press F4 to enable Safe Mode, then select Restart.
   

   

2. Disable Windows Firewall Temporarily and Run as Administrator

1. Press the Windows key, then select Settings.
   

   

2. Choose Privacy & Security.
   

   

3. Click on Open Windows Security.
   

   

4. Select Firewall & Network Protection.
   

   

5. Click on Public Network.
   

   

6. Then, switch off Microsoft Defender Firewall.
   

   

7. Locate Dell SupportAssist, right-click on its icon, select Properties from the menu, and navigate to Shortcut.
   

   

8. Next, click on Advanced.
9. Check the box marked Run As Administrator and select Apply.
   

   

10. Try to launch Dell SupportAssist again and check if the blank screen persists.

3. Manually Download Drivers

1. Navigate to Dell’s driver download page.
2. Input your product name or choose the Browse All Products option to locate it manually.
   

   

3. Click on Find Drivers and complete the form to acquire the needed driver.
   

   

4. Identify the driver you wish to download and click on Download.
   

   

5. Allow the driver download to complete.
6. After downloading, execute the setup file to install the driver.

Sometimes when updating drivers via Device Manager, incorrect drivers may be installed, making it essential to download drivers from an official source to resolve the blank screen issue.

4. Repair or Reset the Dell SupportAssist Application

1. Hit the Windows key, then select Settings.
   

   

2. In the left pane, click on Apps, and then Apps & Features in the right pane.
   

   

3. Find the Dell SupportAssist application.
4. Click on Repair.
   

   

5. If repairing does not resolve the issue, return and click on Reset.

5. Reinstall the Dell SupportAssist Application

1. Press Windows + R to launch Run, enter appwiz.cpl in the text box, and hit Enter .
   

   

2. Select Dell SupportAssist from the app list, then click Uninstall.
   

   

3. Click Yes on the confirmation prompt and follow the instructions to complete the uninstall procedure.
   

   

4. Uninstall the Dell SupportAssist Remediation and the Dell Power Manager Service as well.
5. Visit Dell’s official support page, and select SupportAssist for Home PCs if your device is not used by an organization.
   

   

6. Click on the Download Now button to get the 64-bit version of Dell SupportAssist for Windows 11.
   

   

7. Go to the Downloads folder and run the SupportAssistInstaller.exe file, confirming with Yes in the UAC prompt.
8. Follow the on-screen prompts to finish the installation process.

6. Reset the BIOS

1. Shutdown your Dell laptop, then press the power button. As soon as the screen lights up, press the F2 or F12 key to access the BIOS settings.
2. Look for an option to Load Defaults and select it.
   

   

3. Confirm your selection as necessary.
4. Restart the device to apply the changes.

Incompatibilities between your system’s BIOS and the Dell SupportAssist tool may cause communication issues. Resetting the BIOS can help facilitate better interaction.

We suggest regularly cleaning up and optimizing your PC to prevent various hardware and software problems.

That’s all for this guide! If you have faced this issue previously and discovered a solution that we haven’t mentioned, please share your suggestions in the comments below.

Author: Egor Kostenko

My goal is to make complex technical topics simple and accessible. On this site, I gather unique and useful content that not only solves users’ problems but also helps them better understand the capabilities of Windows.