Top 5 Solutions for Resolving Error Code A19 on Stan

Basic Workarounds: Quick Initial Fixes

Start with these essential troubleshooting steps:

• Ensure that the video isn’t experiencing a protected license error.
• Restart your router and log out and back into your Stan account.
• Try accessing the content in Safe Mode or incognito browser mode to see if the issue persists.

Step 1: Clear the Stan App Cache

Clearing the cache can often resolve minor glitches associated with the Stan app. Follow these methods based on your device:

1.1 On Android/Smart TV:

1. Open the Settings on your TV.
2. Navigate to Apps.
3. Select the Stan application from the list.
4. Choose Clear data followed by Clear cache.

1.2 On Android Phone/Tablet:

1. Go to your phone’s Settings.
2. Tap on Apps.
3. Find and select the Stan app.
4. Go to Storage.
5. Select Clear data and Clear cache, then relaunch the app.

1.3 On a Browser:

1. Open Chrome and click on the three dots at the top right corner.
2. Select Settings.
3. Go to Privacy and security and click on Clear browsing data.
4. Check Cookies and other site data and Cached images and files and then hit Clear data.

1.4 On Xbox:

1. Press the Xbox button on your console and navigate to Settings.
2. Choose Device & Connections.
3. Select Blu-ray and then Persistent storage.
4. Choose Clear persistent storage.

Step 2: Re-establish Your Connection to Stan

If you’re still facing the A19 error, check your device connection:

2.1 On Your TV:

1. Remove the batteries from your remote and press and hold the power button for several seconds.
2. Press every button on the remote while the batteries are out, then reinsert the batteries.
3. Disconnect the TV from power, hold down the power button for a few seconds, and wait one minute before reconnecting and powering on.

2.2 On Your Xbox Console:

1. Press the Xbox button on the controller to open the menu, then select System.
2. Click on Console Info and then Reset console.
3. Choose to Reset and keep my games & apps.

2.3 On Your PS4/PS5:

1. From the Home Screen, go to Settings.
2. Select System and then Accessories.
3. Under Registered Accessories, locate and select your controller.
4. Choose Delete to forget the device and then re-pair it.

Step 3: Re-enable the Widevine Component

The Widevine Content Decryption Module is crucial for video playback. Update it by following these steps:

1. Open Chrome and type the address chrome://components/ in the address bar.
2. Find Widevine Content Decryption Module and click Check for updates.
3. Relaunch Chrome by toggling on Use Hardware Acceleration when available in Settings > Advanced > System.

Ensure this component is active, as it is often responsible for playback errors.

Step 4: Adjust Audio Settings

To optimize playback on Stan, navigate to Device Settings in your account and enable Play stereo audio by default. This change can alleviate problems caused by improper codec recognition.

Step 5: Reinstall the App

As a final resort, uninstall and then reinstall the Stan app to eliminate any persistent issues:

1. Access Settings from your TV and go to Applications.
2. Select Manage Installed Applications, find Stan, and choose Uninstall.
3. Once uninstalled, reinstall the Stan app from the respective app store.

What causes error code A19 on Stan?

How can I prevent error code A19 in the future?